The Shiels+ Model

    A Structured, Transparent Delivery Model Designed for SMEs

    Shiels+ Model is a unified framework for clarity, speed, decision-making and continuous improvement across organisations and teams.

    Clear phases, defined outcomes, measurable results
    Core Services

    How We Help

    Scale with confidence.Transform operations and reduce supply chain complexity with a solution that delivers agility, accountability, and sustainable growth. We deliver value across three core service areas:

    01

    Supply Chain & Operational Transformation

    We drive strategy design, planning, and performance optimisation for businesses ranging from small-to-medium enterprises (SMEs) to global multinationals.

    02

    Business Development & Growth Strategy

    We partner with clients to identify new market opportunities, scale effectively, and accelerate sustainable revenue growth.

    03

    Operational Partners & Technology

    We identify and secure the right operational partners and innovative technologies to directly support your strategic objectives.

    Supply Chain Operational Transformation Phases

    Each phase builds on the last, creating momentum and delivering measurable results at every stage.

    Diagnose

    A rapid, end-to-end assessment of your current supply chain.

    What's included

    Maturity assessment
    Heatmap of strengths, gaps and risks
    Data and process review
    Priority roadmap
    Leadership debrief
    Outcome

    Clear visibility of where you are and a confident plan for improvement.

    Operating Model Design

    We design your future-state supply chain using the Shiels+ framework, practical, scalable, and tailored to your business.

    What's included

    Planning and forecasting structure
    Supplier strategy and risk controls
    Production/operations redesign
    Inventory and logistics optimisation
    Returns and warranty loops
    Governance framework
    Outcome

    A practical, actionable operating system tailored to your business that boosts performance and net profit.

    Implement & Change Delivery

    Hands-on support to embed the new operating system, up-skill your teams, and ensure transformation sticks.

    What's included

    SOPs and playbooks
    Training and coaching
    KPI dashboards
    Weekly cadence
    Bottleneck removal
    Cross-functional alignment
    Outcome

    A supply chain that runs with discipline, speed, and reliability.

    Governance & Performance Management

    Ongoing support to maintain momentum, prevent regression, and drive continuous improvement. The engine that keeps performance high.

    What's included

    Monthly performance reviews
    KPI oversight
    Issue escalation and resolution
    Continuous improvement cycles
    Quarterly strategy resets
    Outcome

    A supply chain that stays controlled, predictable, and improving.

    Ready to diagnose your supply chain?

    Start with a rapid assessment and get a clear improvement roadmap.

    Additional Service Offerings

    More services. More insight. More impact.

    1

    Specialist Modules & After-Market Services

    High-value modules that can be added at any stage to accelerate performance.

    Options include

    Forecasting model build
    Supplier risk framework
    Outsourcing strategic partnerships
    Inventory optimisation
    Returns and warranty redesign
    Sustainability and circularity integration
    Training and certification programmes
    Pre-sales / manufacturing support
    After-sales / RMA
    Field support
    End-of-life / recovery
    Software / data layer
    Outcome

    Targeted solutions / improvements that deliver rapid ROI, Growth & Profit.

    2

    Fractional Supply Chain Leadership

    For businesses that need senior expertise without a full-time hire.

    Includes

    Executive-level supply chain leadership
    Strategic planning and oversight
    Board-level reporting
    Capability building
    Outcome

    Experienced leadership that strengthens decision-making and accelerates growth.

    Need specialist expertise or fractional leadership?

    Let's discuss which services would deliver the biggest impact for your business.

    Organisational Performance System

    Design the Structure. Build the Team. Coach the People. Elevate the Performance.

    The Organisational Performance System is our integrated approach to building organisations that are clear, capable, and commercially strong. It brings together organisational design, team development, individual performance coaching, tactical and strategic learning, and motivation into one cohesive framework.

    1

    Organisational Structure & Operating Model

    We design simple, scalable structures that eliminate confusion, clarify accountability, and enable faster decision-making.

    The right people, in the right roles, doing the right work.

    2

    Team & Individual Performance

    We build high-performing teams and develop individuals using practical, psychology-informed tools that strengthen clarity, communication, and execution.

    Teams that think clearly and perform consistently.

    3

    Tactical & Strategic Learning

    We create learning pathways that build the skills your organisation needs today and the capabilities it needs for tomorrow, from frontline execution to strategic leadership.

    A workforce that is skilled, confident, and future-ready.

    4

    Motivation, Mentorship & Coaching

    We help leaders inspire, energise, and guide their people through structured coaching, mentorship, and motivation frameworks that build trust and drive performance.

    Motivated people who feel supported, valued, and committed.

    The Result

    A high-performing organisation with a culture that supports sustainable performance. This is how organisations grow with clarity and confidence.

    Clear StructureStrong TeamsSkilled IndividualsMotivated PeopleSustainable Culture

    Want to build a high-performing organisation?

    Design the structure, build the team, and elevate performance.

    Innovation Summits & Awards

    Unlock new ideas, strengthen partnerships and solve unmet needs together.

    Our Innovation Summits bring key suppliers, outsourced service providers and internal teams together to create solutions that deliver real commercial and operational value. These sessions uncover unmet needs, generate fresh thinking and strengthen the strategic partnerships that drive your business forward.

    To reinforce a culture of continuous improvement, we also deliver annual innovation awards, recognising suppliers and partners who deliver the most impactful ideas, improvements and innovations throughout the year.

    What We Deliver

    Supplier and partner innovation workshops
    Co-creation sessions focused on unmet customer and operational needs
    Joint problem-solving using lean, six sigma and DMAIC principles
    Opportunity mapping for cost, quality, service and sustainability
    Structured ideation, prioritisation and value-case development
    Innovation roadmaps with clear owners and governance
    Follow-up support to ensure ideas turn into delivered value

    Annual Innovation Awards

    Award categories aligned to your strategic priorities
    Criteria design: impact, feasibility, customer value, cost reduction
    Nomination and evaluation process
    Judging panels and scoring frameworks
    Event design, virtual or in-person awards ceremony
    Communications, recognition assets and partner engagement
    Year-on-year benchmarking to track innovation maturity

    Outcomes for Business Owners

    New value streams created through supplier-driven ideas
    Reduced costs through smarter processes, waste elimination, and joint problem solving
    Improved service and quality from more engaged, aligned partners
    Stronger supplier relationships that reduce risk and increase collaboration
    A pipeline of innovations that support growth and competitive differentiation
    A more resilient supply ecosystem that anticipates challenges instead of reacting to them
    Clear visibility of which partners are driving value and which aren't
    A culture of innovation that extends beyond your four walls

    You get a supply chain that doesn't just deliver, it innovates.

    Ready to unlock innovation in your supply chain?

    Let's explore how innovation summits can strengthen your supplier partnerships.

    Companies Grow When Their Supply Chain Can Keep Up

    The Shiels+ Model gives you a smarter, faster, more resilient operating system that cuts cost, boosts net profit, and turns your supply chain into a true competitive advantage.

    Modern growth requires rapid innovation, agility, and cost discipline. We integrate your product and supply-chain lifecycles into a single intelligent system, delivering resilient, autonomous, and circular operations that lift performance, expand net profit, delight customers, and minimise environmental impact.